Refund Policy

Last updated: 04/06/25

At Constellation Clothes, we want you to love what you wear. If you're not completely satisfied with your purchase, we’re here to help.

1. Returns

 

We accept returns within 14 days of your order being delivered. To be eligible:

• Items must be unworn, unwashed, and in original condition with all tags attached.

• Items must be returned in the original packaging where possible.

• Proof of purchase (order number or receipt) is required.

Items that cannot be returned:

• Sale items or discounted products

• Gift cards

• Personalised/custom items

• Items showing signs of wear, damage, or modification

 

2. How to Start a Return

 

To begin your return, please email us at nick@constellationclothes.com with your order number and reason for the return. We'll provide return instructions and the return address.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

 

3. Refunds

 

Once your return is received and inspected, we’ll notify you via email. If approved:

• Your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable (unless the return is due to our error).

If your refund is delayed, please check with your bank or card provider first before contacting us.

 

4. Exchanges

 

We currently do not offer direct exchanges. If you'd like a different size or item, please return the original product for a refund and place a new order.

 

5. Damaged or Incorrect Items

 

If you received a faulty, damaged, or incorrect item, contact us within 48 hours of delivery with photos and your order number. We’ll resolve the issue quickly at no extra cost to you.

 

6. Contact Us

 

For any questions or help with returns, contact our team at:
Email: nick@constellationclothes.com
Website: https://constellationclothes.com